QUALITY Control
"The important thing is not to stop questioning"
Albert Einstein
I never held much weight to a typical 'mysterry shop' but i do believe feedback is 'King' and that to sustain a healthy and successful business we need to deliver quality experiences throughout all the facilties, services and products our customers engage with - consistently!.
Typically mysterry shops offer a 'one time snapshot' of your business, which can be useful, but it can also be inaccurate - whether an apparent good day or bad! Typically they are carried out by an individual at odds with your target market group/s or with an alteria motive to their feedback.
That is why Michelle has created a 'Quality Control' system that takes it a little further and gives a more detailed insight in to the way your business is really being delivered.
How does it work?
Once Michelle has took the time to understand what you are trying to achieve and what your desired experiences are for all your cusomters, she can set about a journey of exploration that will leave you with a detailed evaluation of her findings and more importantly: simple and effective strategies and solutions to make the changes identified and improvements required for yourself.
The 'Quality Control' system (or Consumer Evaluation) evaluates your business at various days and times over an agreed course of time. Michelle uses both experienced, technically knowledgable evaluators as well as novice 'spa' goers with various ages and needs. This enables us to get a comprehensive cross section of awareness. We interact with your staff and enage with your guests so you are left in NO doubt to the reality of what is happening as a 'norm'.
The areas Michelle will support you to evaluate are measurable and quantifiable, encompassing everything your current and prospective guests will see, hear, feel, taste and smell.
It is Michelle's key focus to ensure you of an objective and independent review and with her full money back guarantee can you really afford not to?
Ask youself:
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How many calls, enquiries, SALES do you miss?
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Do you know whats happening behind your treatment room doors?
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Are you upgrading guest experiences as they arrive?
- Do your guests feel they are getting real value?
- Do you have a high yield of return business?
- Has your guest spend increased with each visit?
- Are your existing clients automatically reffering hot prospects?
- Can you be assured that you are meeting the ever increasing demands of your guests expectations?
If you answered NO to any of the above then the 'Quality Control' system is for you.
While the Quality Control programme is in itself an integral part of any successful spa operation, it can be packaged alongside the Strategic Evaluation or Business BUILDING Days for a comprehensive insight and development brief in to your business behind the scenes and in front of them.